Return / Refund Policy

At LeatherAdults.com, we want you to be satisfied with your purchase. This Refund & Return Policy explains when returns, exchanges, refunds, and order cancellations are available and how to request them.

1. Return Period

For eligible regular products, you may request a return within 14 days of delivery.

To request a return, please contact our customer service team within 14 days of receiving your order. Returns requested after this period may not be accepted.

Customers in countries where mandatory consumer protection or withdrawal rights apply will retain any rights provided by applicable law. Where applicable, statutory rights take precedence over this policy.

2. Eligible Products

To be eligible for a return, a regular product must:

• Be unused and unworn.
• Be in its original condition.
• Not have been altered, modified, damaged, washed, or otherwise used.
• Include original tags and packaging where applicable.
• Be returned within the applicable return period.

We may inspect returned products before approving a refund.

3. Products That Cannot Be Returned

Returns are generally not accepted for:

• Custom-made, made-to-measure, personalized, or specially modified products, except where required by applicable law or where the product is defective or does not conform to the order.
• Products that have been worn, used, washed, altered, or damaged after delivery.
• Products returned without the required original components, tags, or packaging where these are necessary for resale.
• Personal-use products where applicable hygiene or health regulations restrict returns.
• Products that are otherwise excluded from return under applicable law.

Incorrectly ordered sizes: Customers are responsible for selecting the correct size for regular products. We do not accept returns solely because the customer selected the wrong size, except where applicable law provides otherwise.

Sale and discounted products: Discounted products remain subject to the return terms stated for the specific product. A discount code by itself does not automatically make an otherwise eligible product non-returnable.

4. Defective, Damaged, or Incorrect Products

If you receive a product that is defective, damaged in transit, or materially different from the product you ordered, please contact us as soon as possible after delivery.

Please provide:

• Your order number.
• A description of the issue.
• Clear photographs of the product and packaging where applicable.

After reviewing the issue, we may offer a replacement, repair, exchange, or refund, depending on the circumstances and applicable law.

This does not affect any mandatory consumer rights that apply to your order.

5. How to Request a Return

Before sending any product back, please contact our customer service team to obtain the appropriate return instructions and return address.

Once your return request is approved:

1. Package the product securely.
2. Include the order information or other documents requested by our customer service team.
3. Ship the package using a traceable shipping service.
4. Send us the return tracking number.

Please do not send a return to an address obtained from an old order, shipping label, or third party. A return must be sent to the return address provided by our customer service team.

6. Return Shipping Costs

Unless the product is defective, damaged, incorrect, or otherwise required to be covered by us under applicable law, the customer is responsible for return shipping costs.

Original shipping charges are generally non-refundable unless otherwise required by applicable law.

Customers are also responsible for any customs duties, taxes, or other charges associated with returning an international shipment unless applicable law requires otherwise.

We recommend using a tracked shipping service because we cannot be responsible for a return shipment that is lost or damaged while being transported to us.

7. Refunds

Once we receive your returned product, it will be inspected.

We will normally complete the inspection within 72 hours of receiving the return.

If the return is approved:

• The refund will be issued to the original payment method used for the purchase.
• Refund processing will normally be completed within 7 business days after return approval.
• Your bank or payment provider may require additional time for the refund to appear in your account.

The time required for the refund to appear on your statement depends on your payment provider and may vary.

If a returned product does not meet the eligibility requirements described above, we may reject the return or contact you regarding the available options.

8. Exchanges

Eligible regular products may be exchanged where an exchange is available.

Exchange requests must be submitted within the applicable return period and follow the same return procedure described above.

Approved exchanges are normally processed and dispatched within 15 business days after the returned product has been received and approved.

Custom-made or personalized products are not eligible for exchange unless the product is defective, incorrect, or otherwise covered by applicable law.

9. Order Cancellation

Orders may be cancelled within 24 hours of placing the order, provided production or processing has not already begun.

After production or processing has begun, cancellation may no longer be possible.

This cancellation policy does not limit any statutory cancellation or withdrawal rights that may apply under applicable law.

10. Custom and Made-to-Measure Products

Our custom and made-to-measure products are produced according to the measurements, specifications, colors, and other details provided by the customer.

Because these products are specifically made for the customer, they are generally not eligible for return or refund due to change of mind, incorrect measurements supplied by the customer, or preference regarding fit, except where applicable law provides otherwise.

We strongly recommend reviewing our sizing information and contacting customer service before placing a custom order.

If we make an error in manufacturing or the product does not conform to the specifications agreed upon for the order, please contact us so we can review and resolve the issue.

11. Lost or Undelivered Packages

If tracking shows that a package has been lost or has not been delivered, please contact us so that we can investigate the shipment with the carrier.

Refunds for lost shipments will be handled according to the circumstances of the shipment, carrier investigation, payment method, and applicable law.

Where appropriate, we may offer a replacement or another suitable resolution.

12. Import Duties and Taxes

For international orders, the customer may be responsible for applicable import duties, customs charges, VAT, taxes, or other fees imposed by the destination country, unless otherwise stated at checkout or required by applicable law.

These charges are separate from the product purchase price and shipping charges.

13. Consumer Rights

Nothing in this policy is intended to exclude, restrict, or replace any mandatory rights or remedies available to consumers under the laws applicable to their purchase.

Where local consumer protection law provides a longer return, withdrawal, refund, replacement, or warranty period, those statutory rights will apply.

14. Contact Us

For return, refund, exchange, or cancellation questions, please contact the Leather Adults Customer Service Team through our Contact Us page.

Please include your order number when contacting us so that we can process your request efficiently.

LeatherAdults.com